Quality Assurance Section is responsible for the central handling of customer complaints, ensuring that timely and uniform responses are given to each one.
A customer of Alpha Bank may submit a complaint/request in the following ways:
• At branches: The customer may submit a complaint/request at one of Alpha Bank Branches by filling in the respective form;
• By phone: Calling the Quality Assurance Section at the telephone number:
+ 355 4 22 33 550 (from 8:00 am to 16:30 pm);
• By courier: Letters are addressed to Alpha Bank via courier at the address below:
Quality Assurance Section
“Zog I” Blvd., Nr.47
• By e-mail (clicking the link below):
For any questions you may have regarding the cards, deposits or loans of the bank please refer to the below contact details.
Tel.: +355 4 22 78 617
Tel.: +355 4 22 78 619
Tel.: +355 4 22 40 477
Alpha Bank follows the provisions of Bank of Albania, Act No. 59, dated 29.08.2008, on the Regulation of Transparency of transactions.
The Bank also ensures that all elements of Regulation of Transparency are included in all contracts (loan, deposits or account opening), as well as makes possible that “Terms and Conditions” are displayed in clearly visible locations at all Branches, as well as published in Alpha Bank’s website.