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Frequently asked questions about COVID-19

Given the unprecedented situation that Albania and the entire world are facing due to the new virus Covid-19, the health and wellness of our Personnel and our Customers remain a top priority for Alpha Bank Albania.

Below you may find some of the most frequent questions made these days by our customers.If your question is not listed below kindly contact us or call as at+355 42 278 500.

1. What are the operational hours for the branches?
Starting from Tuesday, April 14th all the branches of Alpha Bank Albania will operate 08:30-15:30 (there might be changes based on any new development). Please follow us on Facebook and Instagram and on our official website to be update in real time. 

2. Whom can i contact to postpone my loan installment?
Please follow the guidelines published HERE

3. I want to make transactions from my accounts but i do not have and Alpha e-banking account. Can i apply online?

Yes. You can apply online but you will need to have a registered e-mail and phone number in our system. Please follow our guidelines on how you can apply online HERE
For any additional information related to e-banking please call us at 042 278 736

4. Can i make credit card and loan payment online?
Yes. You can make the payments through the Alpha e-Banking application.

5. Is there any way to contact the Bank after the official working hours?
For questions related to e-banking our Digital Help Desk will assist you at
+355 697028700 at 12:00-20:00 o'clock.
For any other questions you can contact us on Facebook Messenger and InstaDirect and our staff will assist you for any question you might have.

Note: The list will be frequently updated