Please follow the below steps to create an Alpha e-Banking account:

Download the application for the Individual clients form, fill it and send it to the e-mail: ebanking.albania@alpha.gr 

Important:

So that you can fill in the pdf form if you open it from:

Laptop or computer: fill in the save in your documents and attach to the e-mail you will send;

Phone: You must have Adobe Acrobat Reader downloaded on your phone. When you click on the form link, once the form opens you need to save it to your phone. Go to your documents, open the form, fill it in, save the changes and attach to the e-mail you will send.


Applications will be processed during the Bank's official hours from Monday to Friday.

Important:

  • For the application to be successful you need to have registered in our system your personal ID number, phone number and e-mail address.
  • If the data on the application matches the ones in our system, the operator will proceed with the creation of your e-Banking account. The username and password will be sent respectively by e-mail and sms. After this you will be able to start using the Alpha e-Banking service.
  • If the data on the application does not match the ones in our system (e.g the e-mail you sent the application is not the same as the one in our system) our operator will not proceed further and you will receive an e-mail with refusal reason. Only in this case you will have to visit us in one of our branches to update your data and finalize the application process.  

You may access Alpha e-Banking from the browser HERE or you can download our application on Google Play or App Store.

Note:
In order to make transactions through Alpha e-Banking, you need to download the “Alpha Safe Access” application.

You can download Alpha Safe Access on Google Play or App Store

Read below:

  • User manual Alpha e-Banking
  • User manual of installation Alpha Safe Access AL

Alpha e-Banking Help Desk:
E-mail: ebanking.albania@alpha.gr
Tel.: +355 42 278 736 / 0697028700